Return & Exchanges
You may return any product ordered on the Website for exchange or refund within thirty (30) calendar days from the delivery date subject the terms and limitations set out below.
Returned products must be in their original condition and packaging (the BLCO box and if possible the delivery box), together with their purchase invoice or a copy in the case of a partial return. BLCO has sole discretion in determining whether the products purchased via the Website are in original condition when returned. No returns on Personalized items.
Returning a product for exchange or refund is free of charge as long as you return the products to us via our carrier by using our system of pre-paid return labels. Connect to your account and click on "return or exchange items" in the "your orders" section.
Follow the instructions which will allow you:
to choose the articles to return as well as the reason for the return;
to choose your delivery method (drop-off at a USPS location or collection of the package at your home by appointment service);
to download and print your pre-paid return label and a copy of your invoice.
If you are unable or do not wish to use the pre-paid label service, please contact Customer Service who will record your return. You can then return your package to the following address:
Bueno Leather Co., LLC.
Attn: Internet Returns and Exchanges
22939 Hawthorne Blvd. Ste. 206
Torrance, CA 90505
In this case, please insure your package for the full retail value of the item. BLCO will not be responsible or liable if any item you return to the Website is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.
You may exchange an item for another item of lesser, equal or greater value subject to the conditions below.
If you exchange an item for another item of greater value, you shall pay the difference in price.
If you exchange an item for another item of lesser value, you will be refunded within ten (10) business days of receipt of the item returned by crediting your debit or credit card. Please contact Customer Service to receive the pre-paid label by email.
If you exchange an item, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange per item will be honored. The following specific conditions apply to exchanges of gifts: If you received an item as a gift from the Website, you may exchange it for another item of equal or greater value only (the difference in price must be paid by you, the recipient of the gift) subject to the conditions below. No refund will be made if you exchange your gift for an item of lesser value. You may exchange the item either for a different item in the same product category
If you request a refund, BLCO will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your debit or credit card. Under no circumstances will you be granted an electronic credit usable on the Website.
Returns & exchanges for PayPal®orders
If you ask for an exchange for an order completed with PayPal®, your credit card details will be required if the amount of the new exchange order is higher than the initial order, any additional amount owing can only be paid by credit card. We are unable to accept PayPal®payment for the additional amount owed to complete the exchange order BLCO is unable to access personal PayPal®information). If the amount of the new order equals the initial order, no credit card information/payment will be required. If you ask for a refund, your PayPal®account will be credited the original purchase amount, excluding any shipping costs.